Privacy Policy

1. Introduction

ServeGo ("we", "us", "our") operates the website https://servego.shop ("Site"). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services. We are committed to protecting your privacy in accordance with the applicable Indian laws, including the Information Technology Act, 2000 and related rules.

2. Information We Collect

• Personal details you provide during registration or booking (name, email, phone number, address).
• Payment information processed by Razorpay (we do not store card details).
• Technical data such as IP address, device type, browser, and usage logs.
• Communications with us via email, phone, or chat.

3. How We Use Your Information

• To provide and manage the home‑service bookings you request.
• To communicate with you about the status of your booking, support requests, and promotional offers (you may opt‑out anytime).
• To process payments securely via Razorpay.
• To improve the Site, analyze usage patterns, and prevent fraud.
• To comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We may share your information with:

• Service professionals (workers) to facilitate the job.
• Payment processors such as Razorpay for transaction handling.
• Legal authorities if required by law or to protect our legal rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described herein, or as required by law. Typically, booking records are kept for a minimum of 24 months.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Object to processing where lawful.
• Complaints to the appropriate supervisory authority.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration.

8. International Data Transfers

All data processing occurs within India. We do not transfer personal data outside of India without your explicit consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Effective Date". Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at servegoofficial@gmail.com.