Refund & Cancellation Policy

To maintain qualified partners, perform background checks, and prevent slot hoarding, ServeGo charges a Service Assurance Fee at the time of placing a service request. This fee is collected securely via Razorpay and holds the booking slot for your selected professional.

If you cancel a booking, the eligibility and percentage of the refund for the Service Assurance Fee is determined by the time window of cancellation: • Cancelled 24 Hours or More Before Scheduled Time: Eligible for a 100% refund of the Service Assurance Fee. • Cancelled Between 2 Hours and 24 Hours Before Scheduled Time: Eligible for a 50% refund of the Service Assurance Fee. • Cancelled Less Than 2 Hours Before Scheduled Time: No refund is issued (this covers administrative booking costs and potential loss of opportunity for the assigned partner).

If a scheduled service is cancelled by ServeGo or the assigned worker due to unforeseen circumstances, emergency, or unavailability of resources, you will be issued a 100% refund of the Service Assurance Fee automatically. Our support desk will also assist you in booking an alternative slot if requested.

All eligible refunds are auto-credited back to the original payment source (UPI, Credit/Debit Card, or Net Banking) via Razorpay. Once initiated, refunds take 5 to 7 business days to reflect in your account statement, depending on your bank's processing cycles.